Help & Support
How can we help?
A real human reads every message. Most answers are below — if not, get in touch.
Email support
Include your account email, the child profile, and which video — that's almost always enough to get to a fix in one reply.
Typically responds within 1 business day
Common questions
Tap to expandMy child's videos aren't showing up +
Confirm the child's device is paired in Settings → Children,
that the Beacon Browser app is installed, and that the child is using it (not Safari or
Chrome). Videos can take a few minutes to appear after watching while we summarize them.
I want to cancel or change my plan +
Open Settings → Billing → Manage subscription. Cancellation
takes effect at the end of your current billing period.
I want to delete my account +
Settings → Account → Delete account. This permanently removes
all parent and child data from our systems. If you'd prefer we delete it for you, email
[email protected]
from your account email.
Pairing the Beacon Browser app +
On the parent dashboard, open Settings → Children → Add child
or Pair device. Enter the 6-digit code shown in the Beacon
Browser app on your child's device. Codes expire after a few minutes — generate a new one if
needed.
A summary or flag seems wrong +
Use the rating control on the video card to give us feedback — we use this to improve
accuracy. For per-category mutes (e.g. always ignore profanity for a teen), open
Settings → Children → that child → Concern preferences.
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